Privacy Policy

This Privacy Policy describes how Monarch Junk Removal (“Monarch,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, request junk removal or related services, contact us, or participate in our SMS/text messaging programs.

We operate in the States of Arizona and California and follow applicable federal and state laws, including U.S. Telephone Consumer Protection Act (TCPA) rules, California’s privacy laws (including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA)), and Arizona and California telemarketing, spam, and text messaging laws.

By using our services, website, or SMS programs, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number (mobile or landline), email address, physical address, and other information you provide when you schedule a pickup, request a quote, or contact us.
• Service and Transaction Information: Details about the junk removal services you request, payment details processed by our payment providers (we do not store full credit card numbers), invoices, and related documentation.
• Communications: Records of phone calls, emails, text messages, or chat conversations with us, including the content, date, and time.
• SMS/Text Message Information: Phone numbers enrolled into our SMS programs, message content, timestamps, opt-in and opt-out records, delivery confirmations, and related metadata.
• Website and Device Information: IP address, browser type, device identifiers, pages viewed, and other analytics data collected through cookies, log files, and similar technologies.

2. How We Use Your Information

We may use your information to:

• Provide, schedule, and complete junk removal and related services.
• Send appointment confirmations, reminders, and service updates.
• Respond to your questions, requests for quotes, and customer support needs.
• Send you marketing communications (including SMS/text messages) where you have provided the required consent.
• Maintain records of consent, opt-ins, and opt-outs for our SMS programs to comply with TCPA and applicable state law.
• Improve our website, services, and customer experience through analytics and usage data.
• Detect, prevent, and respond to fraud, abuse, security incidents, and other harmful or illegal activities.
• Comply with applicable laws, regulations, legal processes, and law enforcement requests.

3. SMS/Text Messaging Program

We may offer SMS/text message communications for appointment scheduling, service updates, account notifications, and marketing messages (collectively, the “SMS Program”). By providing your mobile phone number and opting in, you agree to receive text messages from Monarch, consistent with this section.

3.1 Consent and Opt-In

We will only send you marketing text messages when we have obtained the level of consent required by applicable law, which may include your prior express written consent under the TCPA for certain types of promotional messages. You may be asked to confirm your consent, such as by responding “YES” or similar language to an opt-in text, checking a box on our website, or signing a written authorization.

Arizona and California generally prohibit unsolicited commercial text messages and require consent before sending automated marketing texts. We also respect applicable federal and state Do-Not-Call (DNC) rules, which may extend to text messages, and we do not send marketing texts to numbers on such registries except where a legal exemption applies (for example, where there is a prior business relationship and it is permitted by law).

3.2 Message Types and Frequency

Messages may include:

• Appointment confirmations and reminders.
• Arrival updates and driver notifications.
• Receipts and follow-up surveys.
• Promotional offers and special discounts (if you have opted in).

3.3 Opt-Out / Stopping Text Messages

You may opt out by:

• Replying STOP to any message; or
• Contacting us using the information in the “Contact Us” section below.

3.4 Data and Message Rates

Message and data rates may apply depending on your carrier. Carriers are not liable for delayed or undelivered messages.

3.5 Texting Hours

We send marketing texts only during legally permitted calling/texting hours (generally 8:00 a.m.–9:00 p.m. local time).

3.6 Phone Number Accuracy

You represent that you are the current owner or authorized user of the phone number provided. Please notify us if your number changes.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to collect analytics and usage information. You may adjust your browser settings to refuse cookies, but some features may not function properly.

5. How We Share Your Information

• Service Providers: Payment processors, hosting providers, SMS platforms, analytics services, and operational partners.
• Legal Compliance: When required by law, legal process, or to protect safety and security.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal information for monetary value.

6. Data Security

We use commercially reasonable safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

7. Data Retention

We retain personal information as needed to provide services, meet legal obligations, maintain business records, and preserve SMS consent logs as required by law.

8. Your Privacy Rights (General)

You may request to:

• Access the information we hold.
• Correct inaccurate information.
• Request deletion, subject to legal exceptions.
• Opt out of marketing communications.

9. California Privacy Notice (CCPA/CPRA)

9.1 Categories Collected

• Identifiers (name, phone, email, IP address).
• Customer records and service history.
• Internet activity (pages viewed, device info).
• Geolocation (approximate IP-based location).
• Inferences drawn from the above.

9.2 California Rights

• Right to Know/Access
• Right to Delete
• Right to Correct
• Right to Opt Out of Sale/Sharing
• Right to Non-Discrimination

9.3 Submitting Requests

California residents may exercise these rights by contacting us using the information in the Contact section. Verification may be required.

10. Arizona-Specific Information

We comply with Arizona's data breach notification laws and its requirements regarding consent for commercial text messaging and Do-Not-Call policies.

11. Children’s Privacy

We do not knowingly collect personal information from children under 13.

12. Third-Party Links

We are not responsible for the privacy practices of third-party websites or services linked from our site.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Last Updated” date reflects the latest version.

14. Contact Us

If you have questions or wish to exercise your privacy rights, please contact us:

Monarch Junk Removal
4142 Adams Avenue STE 103 BOX 430
San Diego, CA 92116
Email: info@monarchjunkremoval.com

15. Legal Disclaimer

This Privacy Policy is informational and not legal advice. You should consult an attorney licensed in Arizona and California to ensure compliance with all applicable privacy, SMS, and consumer protection laws.